Customer Service

How to Reach Us
VOX Books are a product of Cinnabar Media Ventures, Inc. 

Cinnabar Media Ventures, Inc.
3266 Lansmere Road
Shaker Heights, OH 44122

Call: (800) 216-0265
Fax: (216) 255-6950

service@cinnabarmedia.com

Return Policy
Your satisfaction with your VOX Books is our most important priority. 

If for any reason you are not completely satisfied with your order, simply email us at service@cinnabarmedia.com or write to us using the form on our Contact Us page, at any time within three months after purchase.

Depending on your situation, we will replace your items, credit your account, or issue a refund.

Replacement Policy
If the VOX  Reader malfunctions in any way, simply email us at service@cinnabarmedia.com or write to us using the form on our Contact Us page. We will replace your VOX Book at any time within the first year. No questions asked.

If the physical book becomes ripped or damaged, we will a provide replacement copy at a discount of 50%, at any time during the first two years. Proof-of-purchase may be required.

If you need to purchase additional copies of a VOX title without the VOX Reader, please contact us using the form on the Contact Us page or email us at service@cinnabarmedia.com

Payment Options 
Purchase orders are accepted only from schools and libraries. To pay by purchase order, select the Purchase Order payment option during check out. 

We also accept most major credit cards: Visa, MasterCard, and Discover.

Shipping Policy 
In-stock titles generally arrive within 4-7 days via UPS.

If you need expedited shipping, please email us at service@cinnabarmedia.com or write to us using the form on our Contact Us page.

Submissions
If you would like to suggest a favorite title to be published as a VOX Book, please email us at ideas@cinnabarmedia.com

If you are an author or illustrator interested in working with VOX Books, please have your publisher or agent contact us on your behalf.

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